WHEN WILL MY ORDER BE SHIPPED?

All orders are subject to a handling period before shipment, typically 1 - 3 business days, however the majority of all orders are dispatched within 24 hours. Once dispatched, you will be notified via email.

Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled and they must be returned back to us if you still wish to cancel your order.

Please make sure to provide the correct shipping address. AirModels can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

WHERE ARE MY ITEMS COMING FROM?

We ship from two locations - from our European location or from our additional location overseas in China. If we have sufficient stock in our European location we will ship from there for extra quick delivery, however if we do not have stock we will ship from our additional location.

If we ship from our EU location, the delivery aim is 5 - 7 working days, while from China it is an average of 6-12 working days depending on your country.

The majority of our stock is in our EU location as we are currently migrating all of our stock to our European dispatch location. If you would like to find out if the model(s) you are interested in are stocked in our EU location or not, don't hesitate to drop us an email at: support@airmodels.net or to use our Contact Us form to find out!

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. We always email you to let you know if your order has been split into multiple shipments, so please keep this in mind when receiving deliveries.

RETURNS

Returns will be accepted within 30 days of delivery. To initiate your return please contact us by emailing us at: support@airmodels.net to receive your returns number. Any unauthorised returns may result in refunds being delayed.

If your item is received damaged we require you to keep all original packaging, the box/packaging your model(s) arrived in, along with any of the protection inside of the box/package. We then require you to first send us a few pictures showing the damage and upon inspection we will tell you whether it fits our criteria for a free of charge replacement. We reserve the right to reject any return that does not fit this criteria.

Please also note if your order arrives damaged and you do not notify us within 7 days of delivery - we are unable to claim compensation costs on the courier's behalf which will result in us unfortunately being unable to send a replacement or a refund.

If you have ordered in error or no longer want your model(s) then we reserve the right to charge a restocking fee, of up to a maximum of 20%. You are also required to pay for the return shipping to us. Please note it is advised you send any returns via a tracked and insured postage method - as if they arrive to our returns department damaged or do not arrive at all - we will be unable to accept the return. In this case we would only be able to offer a partial refund.

If a large order was made in which we have dispatched by courier rather than our usual standard mail service and is returned or cancelled by yourself - the total cost of the courier shipment will be deducted from your refund amount, along with any fees charged by the courier for returning the shipment back to us.

We can only accept returns for unwanted models if they are unused and in the original state that they were sent out, including all of the packaging and any extras which were included in the sale.

REFUNDS

We offer refunds if you wish to cancel your order within 30 days of delivery. There is no reason needed for a refund, however please note return postage must be covered by yourself, and we advise to return it with a tracked posting method to make sure we receive it. The model(s) must be brand new and in the original condition as sent out to be eligible for a full refund.

Please ensure to return the goods back to us with insured delivery and/or tracking. If the returned parcel goes missing, or arrives back to us damaged, we will not be able to issue a full refund. When received in original condition, unopened, unused and undamaged - a full refund will be given once it is received back. To receive the return address, please email us by using the Contact Us page at the bottom of our website.

If an order has been made in error and you request to cancel, we will do so if the order has not yet been shipped or processed. If your order was paid via Debit or Credit card directly to us, 4% of the transaction value will be deducted for non-refundable card processing fees which we have incurred. If you wish to swap your order for another model(s), this is no problem and will avoid the 4% refund fee.

Please ensure to order with a correct & complete delivery address. If you place an order with an incorrect address, and the parcel is returned back to us - we will require you to pay an extra delivery charge - the amount varies on the size of your order and your country.

If you have any further queries, please contact us by clicking here and we'll be able to assist you further!