WHEN WILL YOU SHIP MY ORDER?
All orders are subject to a handling period before shipment, typically 1 - 3 business days, however the majority of all orders are dispatched within 48 hours.
You will then receive a notification of shipment via email. We ship from two locations - from our European warehouse or directly from China. If we have sufficient stock in our European warehouse we will ship from there for super quick delivery, however if we do not have stock we have to ship from China.
If we ship from our EU warehouse, delivery time is 5-7 working days on average, while from China it can be anywhere from 10-30 working days depending on your country.
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled and they must be returned if you still wish to cancel your order.
Please make sure to provide the correct shipping address. AirModels can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
WHERE ARE MY ITEMS COMING FROM?
We ship from our European warehouse if we have sufficient stock. If you order a model in which we don't have in our EU warehouse, we will ship it directly from China instead.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. We always email you to let you know if your order has been split into multiple shipments, so please keep this in mind when receiving deliveries.
Returns will be accepted within 30 days of delivery. To initiate your return please contact us by emailing us at: firstname.lastname@example.org to receive your returns number. Any un-authorised returns may result in refunds being delayed.
If your item is received damaged we require you to first send us a few pictures showing the damage and upon inspection we will tell you whether it fits our criteria for a free of charge replacement. We reserve the right to reject any return that does not fit this criteria.
Please also note if your order arrives damaged and you do not notify us within 25 days - we are unable to claim compensation costs on the courier's behalf which will result in us unfortunately being unable to send a replacement or a refund.
If you have ordered in error or no longer want your model(s) then we reserve the right to charge a 30% restocking fee. You are also required to pay for the return shipping to us. Please note it is advised you send any returns via a tracked and insured postage method - as if they arrive to our returns department damaged or do not arrive at all - we will be unable to accept the return. In this case we would only be able to offer a partial refund.
If you have any further queries, please contact us by clicking here and we'll be able to assist you further!