Latest News

Delivery Delays

Delivery Delays

Update - 26th January:

Our courier has restarted a few of their parcel services for international export, although have not yet introduced the International Tracked/Priority channels in which the majority of our shipments are sent as - however this is exceptionally good news that they have started accepting new parcels for export again. They have advised they will be updating in a couple of days regarding their other channels - so we're keeping our eye out and will update you as soon as we hear more!

Update - 24th January:

Royal Mail has confirmed they have resumed international export despatches for a growing number of destinations, clearing the backlog of parcels they already currently have in their network. The network is not accepting new international parcels until they have cleared their backlog. However this is extremely good news to see they are now processing parcels which were in the network prior to the attack. It should not be much longer until we are able to start dispatching our international orders.

We are monitoring Royal Mail's updates every few hours to ensure we can get dispatching orders as soon as possible. We will update this blog as soon as we hear more news.

We have had some bad news from our courier, Royal Mail, in which we use for the majority of our orders, both domestically and internationally. 

We have been informed that there has been a cyber attack on Royal Mail, and so international exports (Every country except the UK) are expected to be severely delayed until this incident has been resolved.

We are extremely sorry for any inconvenience caused by this. If your order is due to be dispatched from our UK location, this is unfortunately going to be delayed until we are updated by Royal Mail once the incident has been resolved and that we can continue exporting as usual. We have been advised to hold any orders and not to send them to avoid them being stuck in large backlogs and further delays.

Where possible, we are shipping from our additional location which are not experiencing delays and operating as normal, however this is only if we have sufficient stock, as we do not carry all of our stock in either location. If your order has been dispatched - then this will be arriving from our overseas location and will be with you as soon as possible.

We highly apologise for any inconvenience caused - and this is a big issue for us right now, however we have hope in Royal Mail who will be resolving this issue as quickly as possible. 

As a result of this, we have discounted our entire catalogue of models by 10%. Right now we do not have an ETA of when they will be dispatched, however we are truly hoping all deliveries will be back to normal by the 23rd January. The issue could resolve sooner or later and we have no official ETA as of right now.

As soon as our courier gives us the green light, we will be dispatching all orders as quickly as possible. Once this issue has been resolved, the global discount will be turned off, and we highly appreciate anyone who places an order during this time.

We thank everyone in advance for their patience with us right now, and allow some time for our courier to resolve this issue as quickly as possible.

- AirModels Team